Description

What will you do?
Pre-Sales Support

• Performs product demonstrations at customer or company sites

• Prepares and presents seminars to wide array of audiences

• Generate and record opportunities related to the Thermo Fisher Scientific workflow including Service contracts.

Post-Sales Support

• Provides start-up applications training to customers in their laboratories or as an instructor at Thermo Fisher Scientific training centers.

• Provides troubleshooting support to customers in the field or by phone/email.

• Resolves and/or escalates customer issues & complaints.

Other Roles & Responsibilities

• Acquire and maintain theoretical and practical knowledge of real-time PCR and digital PCR applications/workflows.

• Reports on technical trends going on in the territory by relating customer concerns and issues to the appropriate internal partners.

• May be required to perform other related duties as required and/or assigned.

Requirements

How will you get here?
Education

• Requires a BA or BS in Biology, MicroBiology, BioChemistry or related scientific field.

• Masters or PhD strongly preferred.

Experience

• Requires a minimum of 3+ years of laboratory or related work experience.

• Hands-on experience of real-time PCR on market-leading platforms is essential.

• 1+ year of working with Life Technologies/Applied Biosystems real-time PCR instruments preferred.

• Experience in presenting technical materials in written and verbal form is critical. Experience in a customer-facing role and/or providing technical and scientific presentations to a variety of audiences is strongly preferred.

Knowledge, Skills, Abilities

• Is able to solve practical problems and deal with a variety of variables in situations where only limited standardization exists.

• Capable of working independently. Is self-motivated and proactive.

• Demonstrates clear and concise communications and is capable of interacting with a diverse population of internal and external contacts.

• Is customer-centric and keenly aware of markets, trends and competitors

• Typically works remotely from home office.

• Travel may range from 50% to 75%.

• Responsible to effectively manage schedule and negotiate scheduling conflicts

• Valid Driver’s license is required.

• Most duties are performed at field locations which may require walking within customer facilities, standing while giving presentations or conducting meetings and sitting to complete reports and sales calls.

• Demonstrations may require moving equipment and manual dexterity and ability to lift up to 50 pounds

• Significant experience in a marketing role/product management, life sciences preferred